Diagnosis Fees on Powertrain Warranties - - Infiniti G35 & G37 Forum Discussion | panoramic-3d.ru
Show Your Support Become A Premier Member

    > >
  • Reload this Page >
    • Diagnosis Fees on Powertrain Warranties

Diagnosis Fees on Powertrain Warranties

Thread Tools Rate Thread
Old 05-30-2012, 03:41 AM
Registered User
Thread Starter
Join Date: May 2004
location: Sacramento, CA
Posts: 39
Thanks: 0
Thanked 0 Times in 0 Posts
Diagnosis Fees on Powertrain Warranties

Here's the story..

My 2008 with 62,000 miles G35 car was having issue with DS mode; it won't shift or throw me back to D. It only happened about 3-4 times, so not a consistence issue. But I know if I don't get it fix now, eventually DS will be useless. Since I have 62,000 miles, so factory warranty is gone but still some room left for power-train warranty.

After some research, seems like I have a bad "automatic transmission control module and/or electronic transmission controls". So I went to Elk Grove Infiniti and explain the issue with the service guy. He agrees that my car might have the issues listed above. In the beginning, the first service adviser told me that issue is NOT covered under the power-train warranty. I told him I've read the power-train warranty manual, automatic transmission control module and electronic transmission controls are listed under the power-train warranty, but he said nope. I then talked to a different service adviser, he said that it does cover by the power-train warranty if that is the cause.

However, he said in order for my car to be covered under the power-train warranty, I need to pay the diagnosis fees $120 upfront. Also, from what he saying is 1) they have to be able to duplicate the same issue, or 2) shifting has to be completely malfunction due to this issue, to be covered.

For those who have dealt with power-train warranties before..

1) Do I need to pay fees upfront?
2) Would I get it refunded if they confirmed the issue is covered under the power-train warranty?
3) Does my transmission needs to be broken before they can fix it?
4) Last, if they determined there's no issue now and later on it happens again in worse shape after 70,000 miles, would I be able to re-claim under the same issue while the car was still under power-train warranty?

Thanks guy!

Last edited by TotalledCL; 05-30-2012 at 03:51 AM.
Old 05-30-2012, 07:32 AM
Registered User
Join Date: Dec 2010
Posts: 100
Thanked 5 Times in 5 Posts
One item I can help with, a bit. My in-laws had a Lexus out of original warranty but in the powertrain warranty period. The car had a pool of oil under it and was towed to the Lexus dealer. They were told that if the problem was part of the powertrain there would be no fee; if it was not, there would be a $130 diagnostic fee on top of any repairs. Fortunately after inspection, the dealer agreed the repair was covered - I think it was an oil line.

I also wonder if it would be worthwhile taking it to another dealer. I really don't like that the first advisor either lied or is an idiot and that they want the fee upfront when transmission issues should be covered.

Good luck!
Old 05-30-2012, 12:52 PM
Registered User
iTrader: (1)
Join Date: Oct 2007
location: Waterloo, Ont.
Posts: 3,859
Thanked 114 Times in 108 Posts
First, if possible, immediately find a new dealer.
I would never pay any amount upfront for suspected warranty work.

If you don't have another Infiniti dealer within a reasonable distance then tell them that if it ends up not being covered by warranty you will gladly pay for the diagnosis but not until then.
Old 05-30-2012, 03:45 PM
Registered User
Thread Starter
Join Date: May 2004
location: Sacramento, CA
Posts: 39
Thanks: 0
Thanked 0 Times in 0 Posts
thanks. actually great advise. I have been looking thru the warranty fine prints, it said nothing about pre-paid fees for any diagnostic chk. I wish they do so I can just point it out and say "hey here it said otherwise"
Old 05-30-2012, 04:39 PM
seymore4's Avatar
Premier Member
iTrader: (111)
Join Date: Mar 2009
location: West coast
Posts: 4,632
Thanked 295 Times in 237 Posts
Originally Posted by stevesg35 View Post
They were told that if the problem was part of the powertrain there would be no fee; if it was not, there would be a $130 diagnostic fee on top of any repairs.
This. However the fee depends on the dealer, some places will just say sorry its not covered would you like us to fix it for X amount of $$, others will be dicks about it and jab you for $100-200
Old 05-31-2012, 12:56 AM
Registered User
iTrader: (2)
Join Date: Feb 2011
location: NorCal
Posts: 483
Thanked 57 Times in 53 Posts
Go to Sacramento Infiniti if Elk Grove is dropping the ball...that being I've never had issues with them because I don't usually get my car serviced there. The while fee thing is fishy and the fact that one advisor is a liar/idiot would have made me choose another dealer.
Old 05-31-2012, 10:16 PM
Registered User
Join Date: Jan 2010
Posts: 192
Thanked 7 Times in 6 Posts
Infiniti of Nashville, just a stone's throw from Nissan US headquarters, follows the policy of you have to pay for a diagnosis if they look at it and it is not covered under warranty. I called Nissan corporate to complain and they told me, nicely, that was up to each dealer. They did offer to reimburse me the money if the dealership ended up charging me for it.

The real problem was I just wanted them to do the software update for hesitation. I had the TSB for it but they said they had to "diagnose it" first or I would have to pay for it. And if the software update wasn't their diagnosis I would have to pay a diagnosis fee.

I was so frustrated with the Infiniti delearship experience I just gave up on it. This is one of the reasons I am probably going back to BMW after this. Even though the BMW dealerships screw you out of warranty, they are very nice while under warranty in my experience. Infinit dealerships are all different. Second closest dealer to me is in Louisville KY and they are opposite...super nice and helpful. If I lived closer to them I might get another Infiniti.
Old 06-01-2012, 02:38 AM
Registered User
Thread Starter
Join Date: May 2004
location: Sacramento, CA
Posts: 39
Thanks: 0
Thanked 0 Times in 0 Posts
I just annoyed that if the car is still under "warranty", shouldn't it be covered? Bumper to bumper, power-train, still part of the warranties that are being covered by Nissan. Then why I need to pay anything when it's under power-train but not bumper to bumper. It just annoys me.

Related Topics
Thread Thread Starter Forum Replies Last Post
FS[Texas]: 2008 Audi s5, supercharged, water/meth injection Mad A Not G35 Related 4 12-08-2015 02:45 PM
FS[NorEast]: 15mm & 25mm hubcentric spacers the93owner Wheels & Tires 3 10-04-2015 10:40 AM
FS[NorEast]: G35 coupe side mirrors in DG the93owner Exterior - Body Parts 2 09-28-2015 11:37 PM

car, diagnose, diagnosis, drivetrain, g35, lexus, manual, mode, pawer, powertrain, problem, train, vehicle, warranty, working
Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

All times are GMT -4. The time now is 10:58 AM.

Copyright ©2002 - 2017, panoramic-3d.ru All Rights Reserved. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
  • Ask a Question
    Get answers from community experts
Question Title:
Your question will be posted in:

Related pages

bucket grit guard home depotinsufficient credit history on file12000k headlightspioneer avh 4300350z srs exhaustnavteq map updatejvc kw avx706magnaflow glasspacksnitto nt555 stretch2007 infiniti g37 coupeg35 brake rotorsrecaro srd seats for salevip acura rlcains tires2011 g37 0-60corolla fx 16350z vortechvarrstoen es2 17x9how to put an aux cable in your cardrive belt serpentine beltthrottle control sensor symptomsinfinity decoderhow to repair key scratches on cartire size for 18x9.5safc controllerrota torquestitanium wheel paintpowermax usapower chamber intakek&n exhaust2010 nissan sentra check engine lightnissan p0340 codealpine iva w200 for salemustang saleen 2003walmart optima batteries350z pistonsg force chips reviewstinting front windshield350z fog lightskenwood kvt 815cts v brake calipersg35 curb weightuniversal paddle shifterstsw donington wheels6000k halogen bulbs2013 g37s 0 60how much does west coast customs costbolt pattern 5x114 32003 infiniti g35 gas mileageg35 g37 conversionagundis tire shopluminics jdm yellowinfiniti g37 coupe 2006stri gaugesdemoda wheelsmeisterschaft exhaustok tire scarboroughinfiniti g37 coupe partsgx35 infinitihow to install a belt bucklewilliam mcgee lemon lawbleeding radiator systemneochrome rimsavic z2 bypassyoyo sushi rivermarkfast trak violationamber fog lights legalvolk gtcdiscount tire flat repair costavh x5600bhs reviewssr vienna dishrear bumper replacement estimate35 percent windshield tintmichelin pilot vs primacycr kai center capscoupe vs sedan insurancehow to add clutch fluidh&r sway barchicks magnetrandom scratchesscion frs forumsvertini drift wheels